Primary Sense V1 Only (Gold Coast Practices)
This install page is only for practices in the Gold Coast PHN who are already onboarded onto Primary Sense Version 1.
DO NOT run anything found on this page for practices outside of the Gold Coast PHN or practices onboarded onto Primary Sense version 2.
Primary Sense™ Support
- Primary Sense™ support and helpdesk is available 8am to 4pm Monday to Friday (excluding public holidays). For questions related to access or use of Primary Sense™ please contact:
-
For installation and troubleshooting, please refer to:
- Primary Sense Services Installation and Troubleshooting,
- If Primary Sense Services are using excessive database resources or otherwise causing an issue, please stop and disable all Windows Services,
- Primary Sense Desktop Installation and Troubleshooting.
- If Primary Sense Desktop is using excessive database resources or otherwise causing an issue, please right-click and select Exit to close the application.
Downloads
Desktop Software
Notes:
- Install on each practice desktop or laptop computer using Primary Sense.
- Desktop is 32 bit (x86) and may run on a 32 or 64 bit operating system.
- If Primary Sense Desktop v1.0.69 is currently installed, use the Primary Sense Desktop Updater to update to the latest version.
- Installation and use of this software is governed by the End User Licence Agreement,
| Software Package | Version | Release | Size | Download | Instructions |
|---|---|---|---|---|---|
| Primary Sense Desktop | 1.0.80 | November 2021 | 8 MB | Download | View |
| Primary Sense Desktop Updater | Use to update v1.0.69 to v1.0.80 | 7 MB | Download | ||
Server Software
Notes:
- Install on one Server per practice only.
- Install both software packages to enable automated service updates.
- Services are 64 bit (x64) and require a 64 bit operating system.
- If Primary Sense Extractor v1 is currently installed and there is an error removing it via the standard Windows uninstallation method, use the Primary Sense Extractor (v1) Uninstaller to remove it.
- Installation and use of this software is governed by the End User Licence Agreement,
| Software Package | Version | Release | Size | Download | Instructions |
|---|---|---|---|---|---|
| Primary Sense Services (Extractor) | 2.0.1 | April 2020 | 8 MB | Download | View |
| Primary Sense Services (Extractor) Updater | 2.0.1 | April 2020 | 4 MB | Download | View |
| Primary Sense Extractor (v1) Uninstaller | 1.0.2 | February 2021 | 83 KB | Download |
Practice Software Prerequisites
If your practice is running Best Practice, you will need to configure third party integration to allow Primary Sense to access the database.
You can configure this by selecting Setup within Best Practice, then selecting Configuration and then Database.
Click the Setup third-party integrations button and then scroll down the list of third-party providers and tick Primary Care Gold Coast.
Click Save, then Save again.
Click Here for full instructions on how to enable third party integration for Primary Sense
If your practice is running Medical Director, you will need to download the SQL script below. This script will set up a read only user account which will be used when configuring Primary Sense Services.
Replace the <insert password here> text with a secure random password.
Run the script on your Medical Director SQL Database using Microsoft SQL Management Studio.
If you previously have run the Create User Script and have recently updated Medical Director to a new version, the user may have lost access to the database. Run the following script to fix the user permissions.
Supported Operating Systems
Primary Sense is supported on the following Microsoft Windows® operating systems:
Notes:
- Desktop is 32 bit (x86) and may run on a 32 or 64 bit operating system,
- Services are 64 bit (x64) and require a 64 bit operating system.
Desktop
- Windows 11
- Windows 10
- Windows 8.1
Server
- Windows Server 2022
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2012
End of Life
The following operating systems are no longer supported by Microsoft or Best Practice.
- Windows 7 with Service Pack 1
- Windows Server 2008 R2 with Service Pack 1
Primary Sense may run on these operating systems, but is also not supported.
We recommend you upgrade your operating system to continue to receive security and quality updates.
Recommendations
Primary Sense recommends the following:
- Run Windows Update after installation to ensure all security and quality updates are installed.
- Install the latest available version of the Microsoft .Net Framework.
- Ensure your system backup software and processes are in place and working correctly.