Install
Support
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For installation and troubleshooting, please refer to:
- Primary Sense Services Installation and Troubleshooting,
- If Primary Sense Services are using excessive database resources or otherwise causing an issue, please stop and disable all Windows Services,
- Primary Sense Desktop Installation and Troubleshooting.
- If Primary Sense Desktop is using excessive database resources or otherwise causing an issue, please right-click and select Exit to close the application.
- Contact Primary Sense for further support.
Downloads
Desktop Software
Notes:
- Install on each practice desktop or laptop computer using Primary Sense.
- Desktop is 32 bit (x86) and may run on a 32 or 64 bit operating system.
- If Primary Sense Desktop v1.0.69 is currently installed, use the Primary Sense Desktop Updater to update to the latest version.
- Installation and use of this software is governed by the End User License Agreement,
| Software Package | Version | Release | Size | Download | Instructions |
|---|---|---|---|---|---|
| UPDATEDPrimary Sense Desktop | 1.0.79 | October 2021 | 8 MB | Download | View |
| UPDATEDPrimary Sense Desktop Updater | Use to update v1.0.69 to v1.0.79 | 7 MB | Download | ||
Server Software
Notes:
- Install on one Server per practice only.
- Install both software packages to enable automated service updates.
- Services are 64 bit (x64) and require a 64 bit operating system.
- If Primary Sense Extractor v1 is currently installed and there is an error removing it via the standard Windows uninstallation method, use the Primary Sense Extractor (v1) Uninstaller to remove it.
- Installation and use of this software is governed by the End User License Agreement,
| Software Package | Version | Release | Size | Download | Instructions |
|---|---|---|---|---|---|
| Primary Sense Services (Extractor) | 2.0.1 | April 2020 | 8 MB | Download | View |
| Primary Sense Services (Extractor) Updater | 2.0.1 | April 2020 | 4 MB | Download | View |
| Primary Sense Extractor (v1) Uninstaller | 1.0.2 | February 2021 | 83 KB | Download |
Practice Software Prerequisites
If your practice is running Best Practice software and is updated to Jade with October 2019 Data Update or newer, then you will need to configure Third Party Access to allow Primary Sense to access the database.
You can configure this by selecting Setup within Best Practice, then selecting Configuration and then Database.
Click the Setup third-party integrations button and then scroll down the list of third-party providers and tick Primary Care Gold Coast.
Click Save, then Save again.
Click Here for full instructions on how to enable Third Party Access for Primary Sense
If your practice is running Medical Director, you will need to download the SQL script below. This script will set up a read only user account which will be used when configuring Primary Sense Services.
Replace the <insert password here> text with a secure random password.
Run the script on your Medical Director SQL Database using Microsoft SQL Management Studio.
If you previously have run the Create User Script and have recently updated Medical Director to a new version, the user may have lost access to the database. Run the following script to fix the user permissions.
Supported Operating Systems
Primary Sense is supported on the following Microsoft Windows® operating systems:
Notes:
- Desktop is 32 bit (x86) and may run on a 32 or 64 bit operating system,
- Services are 64 bit (x64) and require a 64 bit operating system.
Desktop
- Windows 10
- Windows 8.1
- Windows 7 with Service Pack 1 END OF LIFE
Server
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2012
- Windows Server 2008 R2 with Service Pack 1 END OF LIFE
Not Supported
The following operating systems are not supported:
Desktop
- Windows 8, upgrade to Windows 8.1 for free
- Windows Vista
- Windows XP and earlier
Server
- Windows Server 2008 and earlier
End of Life
Operating systems marked as END OF LIFE are no longer supported by Microsoft. Primary Sense will run on these operating systems but we recommend you upgrade to continue to receive security and quality updates.
Microsoft .Net Framework
Microsoft .Net Framework v4.6.2 or newer is a requirement for running the Primary Sense software.
Notes:
- The framework is already installed on many modern Windows computers, or may already be installed by your practice software.
- We recommend installing the latest available version.
- Installation or upgrading may require a reboot to complete.
- Run Windows Update after installation to ensure all security and quality updates are installed.
| Software Package | Version | Download | ||
|---|---|---|---|---|
| Microsoft .Net Framework | 4.8 | RECOMMENDED | Download | All Versions |
| Microsoft .Net Framework | 4.6.2 | MINIMUM | Download |
Ph: 07 5635 2455
Fax: 07 5635 2466
Level 1 / 14 Edgewater Court, Robina QLD 4226
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